Operations Lead
Auckland Sea Kayaks · Auckland
Job description
About the role
Auckland Sea Kayaks is seeking an Operations Lead to oversee the day‑to‑day coordination of its adventure tourism and outdoor education programmes. You will act as the primary link between management and guides, ensuring smooth operations, high service standards, and a supportive team environment.
Key responsibilities
- Manage customer enquiries, bookings, changes and cancellations via phone and email.
- Set realistic customer expectations regarding weather, logistics and trip delivery.
- Coordinate staffing across tours and education programmes, conduct regular check‑ins and provide on‑site leadership.
- Support guides with operational decisions, logistics and safety reporting.
- Administer the Duke of Edinburgh Adventurous Journey programmes, liaising with schools, students and parents.
- Maintain operational documentation, equipment, vehicle and supplier requirements.
- Identify and implement improvements to systems, processes and workflows.
Required profile
- Thrives in a small‑business environment with many moving parts.
- Highly organised, practical and calm under pressure.
- Willing to “muck in” and support team members hands‑on.
- Strong communication skills and ability to foster a positive team culture.
Required skills
Questions fréquentes
Why are you reporting this job?
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 5 days ago
Expires 1 month from now
9 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Auckland Sea Kayaks
Auckland
Related job offers
-
Executive Assistant
Madison Recruitment Auckland -
Virtual Assistant (Part‑time, Remote)
New Zealand Climate Foundation | Whakatere i te Āhuarangi Auckland -
Business Support Coordinator
Tribe Group Auckland -
Mayor's Office Manager
Hutt City Council Lower Hutt -
Executive Assistant – National Security & Operational Readiness
New Zealand Customs Service Wellington