Operations Lead

About the role

Auckland Sea Kayaks is seeking an Operations Lead to oversee the day‑to‑day coordination of its adventure tourism and outdoor education programmes. You will act as the primary link between management and guides, ensuring smooth operations, high service standards, and a supportive team environment.

Key responsibilities

• Manage customer enquiries, bookings, changes and cancellations via phone and email.
• Set realistic customer expectations regarding weather, logistics and trip delivery.
• Coordinate staffing across tours and education programmes, conduct regular check‑ins and provide on‑site leadership.
• Support guides with operational decisions, logistics and safety reporting.
• Administer the Duke of Edinburgh Adventurous Journey programmes, liaising with schools, students and parents.
• Maintain operational documentation, equipment, vehicle and supplier requirements.
• Identify and implement improvements to systems, processes and workflows.

Required profile

• Thrives in a small‑business environment with many moving parts.
• Highly organised, practical and calm under pressure.
• Willing to “muck in” and support team members hands‑on.
• Strong communication skills and ability to foster a positive team culture.

Required skills