Pool Receptionist – Customer Service

About the role

The Pool Receptionist is the welcoming face of Napier Aquatic Centre, providing friendly assistance to swimmers and visitors. This full‑time position offers flexible fortnightly rosters and a supportive team environment.

Key responsibilities

• Greet and assist customers, answering enquiries and providing information about pool facilities.
• Manage bookings, cash handling, payments and reception administration accurately.
• Maintain high presentation standards and keep records up to date.
• Support a safe, inclusive and enjoyable environment for all patrons.
• Collaborate with colleagues to ensure smooth daily operations.

Required profile

• Proven experience in a customer‑focused role, preferably in retail or a busy service setting.
• Confidence handling payments, bookings and basic administration with accuracy.
• Strong communication skills and a warm, professional manner.
• Ability to stay calm, organised and positive in a high‑energy environment.
• Flexible, team‑oriented approach and willingness to pitch in where needed.

Required skills

What we offer

• 5 weeks annual leave after 2 years of service.
• Discounted health insurance, eye‑test subsidy and retailer discounts.
• Study assistance, Employee Assistance Program and quarterly values awards.
• Free annual flu vaccinations.
• Ka Awatea Cultural Wānanga, NCC Kapa Haka and Te Reo Māori classes.