Customer Service & Administration Officer

About the role

This permanent position is based at a secure document storage facility where you will be the first point of contact for visitors and play a key role in digitising physical records. The role blends front‑of‑house duties with high‑volume scanning and data entry, offering a stable, independent work environment within a supportive team.

Key responsibilities

• Greet and sign‑in contractors, couriers and clients, ensuring compliance with site safety protocols.
• Manage front‑desk operations, including handling appointments and maintaining accurate visitor logs.
• Perform high‑volume scanning of physical files and enter data to transition records to digital formats.
• Maintain the cleanliness and organisation of the reception area and storage documentation.
• Support basic technical troubleshooting for office equipment and software.

Required profile

• Reliable and punctual with a strong sense of responsibility.
• Enjoys working independently while being part of a close‑knit team.
• Process‑driven and comfortable following established procedures.
• Willing to undergo a pre‑employment drug & alcohol test, MOJ background check and provide professional references.

Required skills

• High‑level computer literacy.
• Ability to troubleshoot basic technical issues.
• Experience with scanning equipment and data entry.

What we offer

• Full‑time hours: Monday‑Friday, 8:30 AM – 5:00 PM (no weekend work).
• Stable, long‑term employment with excellent staff retention.
• Supportive team culture with regular bonding activities.
• Opportunities to develop expertise in records management and digital transformation.