Ramp Services Trainer

About the role

Swissport, a global leader in aviation services providing ground handling, cargo handling and passenger services, is looking for an experienced, safety-focused Ramp Services Trainer for its Auckland Airport team. The trainer delivers engaging, practical and compliant training to new and existing Ramp Services staff, using operational ramp experience to coach employees on ramp activities, equipment, procedures and client requirements. The role is part-time.

Key responsibilities

• Create a safe, inclusive and supportive learning environment.
• Deliver theory, practical and on-the-job training to new and existing employees.
• Facilitate competency-based assessments, practical observations, buddy shifts and refresher training.
• Train and assess employees across relevant ramp activities, within your operational endorsements, qualifications and approvals.
• Coach on safe aircraft turnaround procedures, baggage and cargo handling, equipment use, airside safety and operational processes.
• Support employees with eLearning modules and ensure learning outcomes are applied in the workplace.
• Use adult-learning techniques and keep training positive, inclusive and engaging.
• Maintain accurate training records and assessment documentation, and carry out Training Administration and Trainer and Training Quality reviews.
• Work with Ramp Services leaders and stakeholders so training meets current and future operational needs.
• Deliver training in line with aviation, airport, client and Swissport policies, and promote safe work practices, human factors and a zero-tolerance culture for bullying, discrimination and harassment.

Required profile

• Demonstrated operational experience in airport Ramp Services, Ground Handling or a comparable aviation environment.
• Strong knowledge of ramp operations, aircraft turnaround, baggage and cargo handling, ground support equipment and airside safety.
• Experience delivering workplace training, coaching, buddying or competency-based assessments.
• Ability to explain procedures clearly and give practical, constructive feedback.
• Knowledge of workplace health and safety responsibilities in a ramp environment.
• Attention to detail, effective communication and stakeholder management.
• Proactive, hands-on approach and leadership capability; flexible hours including early starts, late finishes, weekends and public holidays.
• Previous experience as a Ramp Trainer, Workplace Trainer, Ramp Supervisor, Leading Hand or senior Ramp Services employee is highly regarded.

Required skills

• Intermediate Microsoft Office and Google Suite skills.