Customer Success Specialist / Manager

About the role

We are looking for a Customer Success Specialist / Manager to join our fast‑growing SaaS business in Takapuna, Auckland. You will be the primary advocate for our customers, ensuring they achieve value from our solutions while driving adoption and retention.

Key responsibilities

• Onboard new clients and guide them through product implementation.
• Act as the main point of contact, addressing inquiries and resolving issues promptly.
• Monitor customer health metrics and proactively identify opportunities for upsell or renewal.
• Collaborate with sales, product, and support teams to deliver a seamless customer experience.
• Gather feedback and contribute to product improvements based on customer insights.

Required profile

• Strong communication and relationship‑building skills.
• Passion for technology and a customer‑centric mindset.
• Ability to thrive in a high‑growth, hybrid work environment.
• Experience in SaaS or technology‑focused customer success roles is preferred.

Required skills

What we offer

• 5 weeks of annual leave.
• Employee Share Program (ESOP) participation.
• Access to the latest tools and technologies.
• Opportunities to master customer success skills in a high‑growth setting.