Administrator & Receptionist (On‑site, Auckland)

About the role

Imperial Vaults is seeking an on‑site Administrator and Receptionist to be the first point of contact for clients visiting its state‑of‑the‑art vault facility in central Auckland. You will ensure a welcoming atmosphere while supporting the smooth daily operation of the secure storage environment.

Key responsibilities

• Greet clients warmly, answer inquiries and manage phone/email communications.
• Handle bookings and scheduling for safe‑deposit box rentals.
• Maintain accurate client records and administrative documentation.
• Coordinate internal administrative tasks and support the operational team.
• Assist with the safe‑deposit box system, ensuring security protocols are followed.
• Provide general office support, including filing, data entry and supply management.

Required profile

• Strong customer‑service orientation with a professional, welcoming demeanor.
• Excellent organizational skills and attention to detail.
• Ability to manage confidential and sensitive information securely.
• Effective verbal and written communication abilities.
• Previous experience in a client‑facing role, preferably within a security‑focused environment.
• Flexibility to adapt to on‑site operational needs and a collaborative, team‑oriented approach.

Required skills

What we offer

• Opportunity to work in a high‑security, premium service environment.
• On‑site role with regular interaction with a professional client base.
• Supportive team and modern facilities.