Senior Manager - Operational Partner Governance

About the role

ANZ is hiring a Senior Manager for Operational Partner Governance within its Funds Management Operations team in Auckland. The role leads oversight of outsourced operations, ensuring partners deliver safe, resilient and effective services aligned with ANZ's strategic objectives, risk appetite and regulatory obligations. It uses governance, data and performance insights to challenge service outcomes and integrate specialist partner capability into ANZ's operating model, while keeping clear accountability for customer and business outcomes.

Key responsibilities

• Lead the governance and performance of key operational partners, ensuring strong service delivery and customer outcomes.
• Monitor partner performance against agreed KPIs and SLAs, identifying risks, issues and improvement opportunities.
• Build trusted relationships with stakeholders across Product, Technology, Operations, Risk and Finance teams.
• Resolve complex operational issues and drive effective outcomes for customers, partners and the business.
• Lead, coach and develop a team of two, fostering accountability, collaboration and continuous improvement.
• Oversee third-party risk and control activities, ensuring compliance with regulatory and governance requirements.
• Use data and operational insights to identify trends, manage demand and support strategic decision-making.
• Drive process improvement initiatives that increase efficiency, reduce risk and strengthen operational resilience.

Required profile

• Ideal background in funds management or financial services, with a track record of owning complex functions and delivering strategic results.
• Proven people leadership experience in operational environments, with a record of building high-performing teams.
• Sound judgement and decision-making in complex, high-volume, risk-sensitive environments.
• Experience driving operational excellence through process improvement and transformation initiatives.
• Strong understanding of non-financial risk, controls and compliance, balancing regulatory obligations and commercial outcomes.

Required skills

• Procurement and partner management expertise, including supplier due diligence, contract governance, SLA management and issue resolution.
• Operational knowledge of funds management or financial services.

The role is full time and permanent. Applications are made through the ANZ careers site using reference number 126162; the posting closes on 8 November at 11:59 pm NZST. ANZ offers flexible working arrangements and a range of benefits, including wellbeing services and product discounts.