Quote Desk Representative

About the role

Ingram Micro is looking for a Quote Desk Representative in Auckland to join its Quote Desk team and provide licensing product quotes and solutions to customers on behalf of leading vendors. The role calls for accurate and timely quote completion while expanding technical knowledge and completing relevant supporting certifications.

Key responsibilities

• Advise customers and provide solutions and quotations for all licensing products from current vendor brands
• Identify opportunities to up-sell and cross-sell
• Provide every quote with 100% technical accuracy and on time
• Liaise with internal and external customers
• Answer phone and email queries to meet customer expectations

Required profile

• Minimum of 2 years' experience in the IT industry
• Exceptional customer service, organisational and negotiation skills
• Excellent verbal and written communication skills
• Sales focus with the ability to close sales
• High attention to detail and able to work under pressure

Required skills

• Certifications in networking, server/storage and/or licensing are an advantage
• SAP knowledge is desirable but not essential

What we offer

• Access to LinkedIn Learning and training courses
• National and international career progression opportunities
• Hybrid working environment
• Competitive remuneration package
• Staff purchase policy and a benefits scheme