International Student Administrator

About the role

Yoobee Colleges, New Zealand's largest specialist creative and technology college, is looking for an International Student Administrator to join its Yoobee International team in the Auckland CBD. The role provides administrative support across international student operations, keeping student information, records and processes accurate and up to date, while offering chances to connect directly with students through enquiries, orientation and events.

Key responsibilities

• Maintain accurate international student records in student management and CRM systems
• Process enrolment updates, programme changes, withdrawals, deferrals and other amendments
• Prepare student documentation such as letters, transcripts and receipts
• Support refund processing, Public Trust administration, invoicing and other fee-related processes
• Keep visa, insurance and attendance information accurate and up to date
• Respond to student enquiries and help connect them with the right support
• Support international student orientation, events and engagement activities
• Assist with reporting, audits and other compliance administration
• Work closely with campus teams and the wider international team

Required profile

• Previous experience in administration, customer service, student services or a similar role
• Strong customer service skills and confidence dealing with people face-to-face, by phone and by email
• Attention to detail, organisation skills and ability to manage competing priorities
• Team-focused, proactive approach and willingness to learn
• Confidence working with people from a wide range of cultural backgrounds
• Experience in tertiary education or with international students or adult learners is an advantage but not essential

Required skills

• Use of databases, CRM systems and Microsoft Office
• Clear and professional written and verbal communication

To apply, submit a resume and a cover letter detailing relevant experience and interest in the role.