Operational Governance Principal

About the role

IAG, the largest general insurance group in Australia and New Zealand, is looking for an Operational Governance Principal to join one of its major technology transformation programs. You will work across business, technology, risk and cyber security teams to shape governance frameworks, risk controls and decision-making processes. The role is permanent and full-time, based in Auckland, Wellington or Christchurch.

Key responsibilities

• Shape and drive the operational governance strategy, roadmap and priorities across the technology transformation program.
• Lead governance, risk, compliance and assurance activities, including technology, cyber and AI-related risk oversight.
• Establish and enhance governance frameworks, including forums, controls, reporting, performance measures and decision-making processes.
• Monitor risk appetite and risk exposure, providing executive reporting and insights.
• Influence senior stakeholders with clear insights, constructive challenge and practical solutions.
• Drive continuous improvement to strengthen governance maturity, operational resilience and platform performance.
• Partner with technology teams, risk functions, cyber security specialists and external providers.
• Oversee vendor governance, including service performance, compliance requirements and strategic dependencies.

Required profile

• Experience leading governance, risk, compliance or assurance initiatives in complex organisations.
• Ability to influence senior stakeholders and build trusted relationships across diverse teams.
• Strong understanding of governance, risk and control frameworks in practice.
• Confidence working through ambiguity in large-scale transformation programs.
• Experience managing vendor relationships, service performance or operational oversight.
• Exposure to technology, cyber security, operational resilience or regulated industry environments.

What we offer

• Boosted KiwiSaver with a 4.5% employer contribution and life insurance as standard.
• 20 days annual leave plus 5 days extra leave, and up to 50% off personal insurance.
• Annual $500 health and wellbeing payment and 14 weeks of paid parental leave.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.

Applications close on 4 November 2026; full-time, part-time and job-sharing arrangements are considered.