Customer Service Coordinator - Student Accommodation

About the role

UniLodge Ilam Apartments is looking for a friendly, organised and service-focused Customer Service Coordinator for a permanent part-time position of 20 hours per week, spread across Monday, Friday, Saturday and Sunday. The role sits at the heart of the hall's daily operations, welcoming residents, whānau, visitors and contractors and handling reception, enquiries and the administration that keeps the property running. It works closely with the Property Manager Operations.

Key responsibilities

• Provide friendly, professional service at the hall reception
• Respond to resident, whānau and visitor enquiries in person, by phone and by email
• Support residents with questions about their accommodation and general needs
• Complete property administration, reporting and record keeping
• Process financial transactions, purchasing and account-related administration
• Assist with room bookings, allocations and accommodation records
• Manage keys, access cards, mail and other reception services
• Support facilities management functions and conduct tours for prospective residents

Required profile

• Ideally 2+ years of experience in customer service, reception, administration or a similar frontline role
• Experience in student accommodation, tertiary education, hospitality, property management or a residential environment is valuable
• Ability to build positive relationships with people from different cultures and backgrounds
• Good judgement, discretion and understanding of confidentiality
• Ability to work independently within a supportive team

Required skills

• Experience using Microsoft Office and other digital systems
• Experience using databases is an advantage; training will be provided
• Organisation, attention to detail and clear written and verbal communication

To apply, candidates submit a CV and a brief cover letter. Final applicants must provide evidence of a criminal record check.