Outpatient Administrator - Booking Centre

About the role

The Outpatient Administrator works in the Booking Centre of the Patient Administration Services team, providing a patient-focused registration and booking service for patients, general practitioners and outpatient departments. The role supports the Team Leader in designing new processes and working with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley areas. Applications are only accepted from current Health New Zealand employees.

Key responsibilities

• Manage registration, referral lists, templates and scheduling of first specialist assessments, including initial patient contact
• Run a central patient enquiry service so patients can reschedule or cancel appointments and get general information about their visit
• Provide evening outbound reminder calls to patients as part of initiatives
• Deliver frontline customer service at the main atrium reception for clinic attenders, admissions and enquiries
• Support the Team Leader in designing new processes and quality improvement work

Required profile

• Current Health New Zealand employee
• Ability to take ownership and responsibility for the role
• Previous experience in a health environment is desirable
• Good understanding of English

Required skills

• Intermediate Microsoft Office computer skills
• Ability to maintain patient and office confidentiality in line with the Privacy Act
• Previous knowledge of patient management systems is desirable
• Customer service, time management, listening skills and professionalism

The team is based in the Booking Centre covering radiology schedulers, booking centre schedulers, CMU schedulers and FoH, mainly in Capital Coast Wellington, with work across other sites such as Hutt Valley and Kenepuru when required. Applications are made through the online careers portal; applications are reviewed as received.