Administrative Supervisor - Specialist Services

About the role

A fixed-term Administrative Supervisor is sought to join the specialist services at Christchurch Hospital's Respiratory, Gastroenterology, Infection Management and Nephrology services. The role provides day-to-day supervision of an administration team, with shared accountability for seamless administrative coordination and optimal patient flow. It is a full-time position of 40 hours per week, running until 2 April 2027.

Key responsibilities

• Coordinate patient flow across services, identify constraints and work with leadership on solutions, and monitor bookings and transcription throughput against service and Ministry of Health guidelines
• Manage waitlists, reporting and actions, and conduct and respond to regular Did Not Attend audits
• Provide daily supervision, guidance and support to the administration team, ensure an equitable workload, support orientation and training, and work with the Administrative Team Leader on resource alignment
• Monitor and report on key performance indicators, maintain data integrity, and implement improvements to patient experience and compliance with administrative processes
• Build strong relationships with clinical teams, manage complaints and incidents professionally, and contribute to projects improving service efficiency, timeliness and cost-effectiveness

Required profile

• At least 2 years' experience supervising a small to medium-sized team
• Proven success leading administrative teams in a complex environment
• Demonstrated success delivering improvement initiatives and a strong customer and patient focus
• Desirable: experience in a tertiary hospital environment

Required skills

• Advanced use of SI PICS (South Island Patient Information Care System)
• Strong understanding of Ministry of Health Planned Care / Elective Services Guidelines
• Experience with data management and information systems
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent interpersonal, communication and influencing skills, with strong problem-solving ability

Applications are made through the online careers portal; the closing date is Friday 13 November.