Clinical Administrator - Gynaecology Outpatients

About the role

Christchurch Hospital is looking for two motivated, highly organised Clinical Administrators for its Gynaecology Outpatients team, with a focus on the Gynaecology Oncology Service at Christchurch Women's Hospital. It is a busy, high-volume service in a fast-paced environment. The roles are permanent part-time, 0.7 FTE (28 hours per week, Monday to Friday); applicants should state their available hours in a cover letter.

Key responsibilities

• Customer service: deliver excellent service to patients, clinicians and others, maintain confidentiality and privacy, perform front-of-house duties and refer unwell or infirm patients to nursing staff
• Transcribe patient letters from audio recordings, add enclosures and make sure follow-up actions are completed
• Data entry and booking: accurate, timely entry of patient demographics and clinical information, following MoH and Waitaha Canterbury Elective Services guidelines, and communicate booking details clearly with patients
• Communication: professional, proactive communication and a collaborative, supportive environment for the clinical team

Required profile

• Excellent customer service skills, people-focused
• Excellent organisational, time-management and problem-solving skills, with attention to detail and accuracy
• Able to meet deadlines and work unsupervised, and to manage a range of inputs
• Team player who can keep information confidential
• Intermediate to advanced Microsoft Office skills (Word, Outlook, Excel)
• Excellent keyboard skills and written and verbal communication
• Experience as an audio transcriptionist
• Desirable: broad administrative experience in a health field, awareness of people of different cultural backgrounds, knowledge of medical terminology and familiarity with the public hospital system

The role is mapped to National Band 4/Profile 4 under the administration and clerical pay equity claim settlement. Applications are made through the online careers portal; the closing date is Friday 20 November.