Booking Administrator - Gynaecology Outpatients

About the role

Christchurch Women's Hospital is looking for two motivated and highly organised Booking Administrators to join its Gynaecology Outpatients team. The roles focus on the Gynaecology Oncology service and involve booking patients for clinics and surgeries in a busy, high-volume setting. The positions are permanent part-time: 0.8 FTE (32 hours per week, business hours Monday to Wednesday and Friday) and 0.5 FTE (20 hours per week, four hours a day Monday to Friday). The role is mapped to National Band 5/Profile 5B.

Key responsibilities

• Deliver excellent customer service to patients, clinicians and others, maintaining confidentiality and privacy, and perform front-of-house duties
• Ensure accurate and timely data entry and booking, following Ministry of Health and Waitaha Canterbury Elective Services guidelines
• Communicate booking details clearly with patients and manage waitlists so the right patients get available appointments
• Make sure all clinics are fully utilised
• Enter patient demographic and clinical information accurately and quickly, handling high volumes of referrals and bookings
• Maintain a collaborative, supportive environment and communicate proactively

Required profile

• Excellent customer service skills, people-focused
• Ability to manage and coordinate a range of inputs to achieve agreed outputs
• Excellent organisational, time management and problem-solving skills, with attention to detail and accuracy
• Able to meet deadlines and work unsupervised
• Team player who can keep information confidential
• Intermediate to advanced Microsoft Office skills (Word, Outlook, Excel)
• Excellent keyboard skills and written and verbal communication

Desirable: broad administrative experience in a health-related field, awareness of people of differing cultural backgrounds, knowledge of medical terminology and familiarity with the public hospital system and its patient management system. Applications are made through the online careers portal; the closing date is Friday 20 November.