Account Manager ANZ - SaaS

About the role

GBG is hiring an Account Manager for its Go To Market ANZ team in Auckland. The role manages and grows a diverse portfolio of customers across New Zealand, spanning different industries, business sizes and regulatory environments. You will build trusted relationships, understand each customer's challenges and objectives, and act as a trusted advisor on market, industry and regulatory developments.

Key responsibilities

• Develop and execute account plans that protect recurring revenue, support retention and deliver sustainable portfolio growth
• Use customer insight, whitespace analysis and prospecting to identify and progress cross-sell and upsell opportunities
• Provide accurate sales forecasts using CRM tools and maintain data integrity
• Build long-term relationships across all levels of each customer, including executives and C-level stakeholders
• Work with Professional Services, Marketing and Product teams to deliver a consistent customer experience
• Stay up to date on industry trends and competition to spot new opportunities
• Own the customer journey from deal closure through activation and adoption, driving early value realisation and ROI

Required profile

• Proven account management experience with a strong commercial focus
• Ability to meet or exceed sales targets consistently
• Self-motivated, adaptable to SaaS, new products and changing client needs
• Quickly builds trust with prospects and internal stakeholders
• Knowledge of AML/CFT regulations in New Zealand preferred but not essential

Required skills

• Exceptional communication, negotiation and interpersonal skills
• Strong analytical and strategic thinking
• Ability to work independently and collaboratively
• CRM usage for forecasting and account management