Service Delivery Coordinator

About the role

The Service Delivery Coordinator will oversee the delivery of community services, ensuring all activities comply with organisational policies and operational standards. You will use CRM tools and internal systems to manage enquiries and provide a high level of customer service.

Key responsibilities

• Coordinate and manage service delivery across the Auckland CBD office.
• Ensure compliance with organisational policies and operational requirements.
• Use CRM systems and internal tools to track, resolve and follow up on enquiries efficiently.
• Deliver a high standard of customer service as a core member of the team.

Required profile

• Proven customer service experience with strong written and verbal communication skills.
• Intermediate Excel ability to prepare reports, analyse data and identify trends.
• High attention to detail, reliable, resilient and practical problem‑solving capability.
• Adaptable, quick to learn new processes in a changing environment.
• Available to start within one week’s notice.

Required skills

• CRM systems
• Microsoft Excel (intermediate)
• SAP (advantageous but not essential)

What we offer

• Immediate start on a temporary fixed‑term assignment until 30 September 2026.
• Work in a collaborative team delivering high‑quality community services.
• Dynamic, fast‑paced environment with varied stakeholder interaction.
• Opportunity to strengthen CRM and Excel skills.