Customer Support Assistant - Remote

About the role

We are looking for a motivated Customer Support Assistant to work remotely as a contractor. In this role you will help train next‑generation AI systems by providing high‑quality, real‑world customer interactions. No prior AI experience is required – your ability to communicate clearly and empathically is what matters most.

Key responsibilities

• Provide clear, accurate, and empathetic written and verbal responses to a wide range of customer queries.
• Contribute insights to improve AI‑driven support tools and training data.
• Assess, annotate, and review support interactions to ensure consistency and quality.
• Identify common pain points, document best‑practice resolutions, and share findings with the team.
• Collaborate with the client’s team to suggest process improvements and enhance data quality.
• Maintain high standards of communication while working in a fast‑paced remote environment.
• Ensure data privacy and confidentiality in all interactions and documentation.

Required profile

• Exceptional written and verbal communication skills with a focus on clarity and empathy.
• Prior experience in customer support or a similar client‑facing role.
• Ability to adapt communication style to different audiences and platforms.
• Strong analytical thinking, problem‑solving abilities, and attention to detail.
• Self‑motivated and able to work both independently and collaboratively in a remote setting.
• Experience documenting and reflecting on customer interactions.

Required skills