IT Field Engineer / Technician – Onsite Support (New Plymouth)

About the role

Eil Global is seeking an experienced IT Field Engineer/Technician to provide onsite support for its clients in New Plymouth. The role involves handling a wide range of desktop, network, and audio‑video issues on a dispatch‑on‑call basis, working as a freelance or part‑time resource.

Key responsibilities

• Respond to same‑day (SBD) and next‑business‑day (NBD) support tickets.
• Install, upgrade and patch operating systems on client machines.
• Set up and maintain audio‑video conference rooms.
• Troubleshoot and repair hardware and software problems.
• Configure basic Wi‑Fi, LAN, WAN, switches and routers.
• Install and administer Microsoft Office suites.

Required profile

• Proven experience handling desktop and network issues.
• Ability to work on a dispatch, on‑call basis with flexible hours.
• Strong business English communication skills, plus local language proficiency.

Required skills

• Desktop support and hardware break‑fix.
• Network troubleshooting and configuration (LAN, WAN, switches, routers).
• Audio‑video conference room setup.
• Operating system installation, upgrade and patching.
• Wi‑Fi basics.
• Microsoft Office installation and administration.