Customer Specialist – Whangarei & Dargaville

About the role

ASB is looking for two Customer Specialists to join its Advice Centre team, supporting both the Whangarei and Dargaville branches. The role involves helping customers with a wide range of banking needs across in‑branch, phone and digital channels, while encouraging the use of online and self‑service solutions.

Key responsibilities

• Assist customers with everyday banking transactions and enquiries in person, by phone and via digital messaging.
• Promote and guide customers toward ASB’s digital banking tools and self‑service options.
• Provide accurate information on products, services and account details.
• Collaborate with the hubbed team to ensure seamless service across both locations.
• Maintain compliance with banking regulations and internal policies.

Required profile

• Enjoys building relationships and helping customers succeed.
• Adaptable and comfortable working across multiple communication channels.
• Quick learner who asks insightful questions to understand customer needs.
• Passionate about helping customers feel confident using digital banking.
• Energetic, curious and committed to delivering great outcomes.

Required skills

What we offer

• Competitive salary.
• Staff banking benefits.
• Health, life and income protection insurance.
• Flexible "Your Choice" benefits.
• Strong development and career progression opportunities.