Customer Service Team Member – In‑store Service Desk

About the role

Join The Warehouse’s busy Napier store as a Customer Service Team Member. You will be based at the in‑store service desk, providing friendly, efficient assistance to shoppers and supporting the overall store operation.

Key responsibilities

• Answer customer enquiries, give product advice and resolve issues.
• Process returns, exchanges, refunds and transfers in accordance with store policy.
• Assist the Loss Prevention team with security measures and store safety.
• Support the checkout area when needed to ensure smooth transactions.
• Maintain a tidy, well‑stocked service desk and uphold visual standards.

Required profile

• Previous experience in retail, hospitality or another customer‑facing role.
• Positive, can‑do attitude and strong attention to detail.
• Physical ability to lift heavy items, climb ladders and stand for long periods.

Required skills

What we offer

• Opportunities for career progression within The Warehouse Group.
• ‘Here for Good’ community leave for volunteering.
• Team Card providing significant savings across our brands.
• Additional employee benefits and discounts.