This job is no longer available
This job expired on 07/08/2026. It no longer accepts applications.
Customer Service Team Member – In‑store Service Desk
The Warehouse · Napier
Job description
About the role
Join The Warehouse’s busy Napier store as a Customer Service Team Member. You will be based at the in‑store service desk, providing friendly, efficient assistance to shoppers and supporting the overall store operation.
Key responsibilities
- Answer customer enquiries, give product advice and resolve issues.
- Process returns, exchanges, refunds and transfers in accordance with store policy.
- Assist the Loss Prevention team with security measures and store safety.
- Support the checkout area when needed to ensure smooth transactions.
- Maintain a tidy, well‑stocked service desk and uphold visual standards.
Required profile
- Previous experience in retail, hospitality or another customer‑facing role.
- Positive, can‑do attitude and strong attention to detail.
- Physical ability to lift heavy items, climb ladders and stand for long periods.
Required skills
What we offer
- Opportunities for career progression within The Warehouse Group.
- ‘Here for Good’ community leave for volunteering.
- Team Card providing significant savings across our brands.
- Additional employee benefits and discounts.
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The Warehouse
Napier