Customer Service Assistant (Casual)

About the role

Join Hawkes Bay Museum as a Customer Service Assistant on a casual basis, playing a central part in every visitor’s experience. You will provide front‑of‑house service, support retail and admissions, and assist with tours, events and volunteer coordination.

Key responsibilities

• Deliver welcoming, efficient and knowledgeable service to all visitors, tour groups and event attendees.
• Support museum retail operations, admissions, and cash handling.
• Assist with volunteer coordination and the Friends programme.
• Engage with schools, community groups and the wider public, sharing information about exhibitions and local attractions.
• Contribute to continuous improvement of processes, systems and visitor experiences.

Required profile

• Proven experience in a public‑facing customer service role.
• Strong communication and interpersonal skills with a calm, solutions‑focused approach.
• Highly organised, able to manage time effectively and work autonomously while staying connected to the team.
• Flexible, collaborative and committed to a positive, inclusive workplace.

Required skills

• Microsoft Office
• Cash handling

What we offer

• Hourly rate of $25.87‑$28.75, dependent on skills and experience.
• Casual, as‑needed hours with no guaranteed schedule.
• Opportunity to work in a vibrant museum environment and engage with the local community.