Technical Solutions Consultant Graduate

About the role

Hewlett Packard Enterprise is hiring a Technical Solutions Consultant Graduate in Auckland. The role is hybrid, with an average of 2 days per week spent in an HPE office. It is an entry-level position focused on supporting customers with technical issues and product information.

Key responsibilities

• Resolve technical issues (hardware and software) from internal and external businesses and end users, including proactive notifications.
• Answer questions about features, specifications and repairs for current and discontinued products, parts and options, based on customer entitlement.
• Handle problems by telephone and e-support, and write case summaries and resolutions, adding them to the Knowledge Management System.
• Help customers avoid or reduce problems, and meet SLAs with team support.
• Visit customers, attend industry conferences, trade shows and vendor meetings, and begin partnering with the Sales Pursuit team.

Required profile

• Post-primary education completed before university (e.g. high school diploma, A levels, baccalaureate).
• 0-1 years of experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Required skills

• Troubleshooting in a technical environment and experience with phone and remote support.
• Knowledge of computing, storage and peripheral devices.
• Advanced use of case management databases and tools.
• Excellent verbal and written communication and customer service skills.

What we offer

• Health and wellbeing benefits for team members and their loved ones.
• Personal and professional development programmes.
• An inclusive workplace with flexibility to manage work and personal needs.