Tech Bar Analyst

About the role

The Tech Bar Analyst provides front‑line IT support to ANZ’s corporate and branch staff in Auckland. Reporting to the Tech Bar Team Leader, the analyst delivers fast, high‑quality troubleshooting, device setup and technical guidance across multiple channels, primarily in‑person.

Key responsibilities

• Diagnose and resolve end‑user technical issues at first contact, minimizing escalations.
• Perform effective triage, route complex incidents to the appropriate teams and document actions clearly.
• Maintain a trusted relationship with employees, ensuring a positive customer experience.
• Adhere to ANZ’s risk, security, data‑protection and IT‑governance policies in all support activities.
• Utilise and contribute to knowledge‑base articles to improve support efficiency.
• Take accountability for personal performance, continuously building skills and embracing change.

Required profile

• Secondment role for 12 months, 37.5 hours per week.
• Strong communication skills and a customer‑focused mindset.
• Ability to work independently and as part of a collaborative team.
• Understanding of IT security and compliance requirements.

Required skills