Smart Hands IT Field Engineer

About the role

Eil Global is seeking a Smart Hands IT Field Engineer to provide on‑call, ticket‑based support across its New Zealand site. The role is freelance/part‑time and involves rapid response to both same‑day (SBD) and next‑day (NBD) service level agreements.

Key responsibilities

• Respond to dispatch tickets for desktop, network and audio‑video conference room issues.
• Install, upgrade and patch operating systems on client machines.
• Perform hardware and software break‑fix tasks on site.
• Configure and troubleshoot Wi‑Fi, LAN, WAN, switches and routers.
• Set up and maintain conference‑room AV equipment.
• Install and administer Microsoft Office suites.

Required profile

• Proven experience handling desktop and network support incidents.
• Ability to work independently on a freelance or casual basis.
• Strong business English communication skills, with knowledge of the local language.

Required skills

• Desktop troubleshooting
• Network troubleshooting
• Audio‑video conference room setup
• Operating system installation and upgrade
• Patch management
• Hardware and software break‑fix
• Wi‑Fi fundamentals
• LAN/WAN configuration
• Switch and router configuration
• Microsoft Office administration