ServiceNow Consultant – New Zealand

About the role

Deloitte’s Enterprise Technology & Performance team is seeking a ServiceNow Consultant to join its New Zealand offices. You will work closely with clients to understand their workflow challenges and design ServiceNow‑based solutions that improve efficiency and service delivery.

Key responsibilities

• Lead end‑to‑end ServiceNow projects, ensuring best practices and high‑quality delivery.
• Facilitate workshops to gather business requirements and translate them into actionable tasks.
• Develop and maintain documentation for configurations, integrations, and system processes.
• Provide expert advice on ServiceNow upgrades, patching, and ongoing maintenance.
• Act as Scrum Master for implementation projects, tracking sprint progress and meeting client expectations.

Required profile

• Minimum 2 years of consulting experience focused on ServiceNow.
• Familiarity with ITIL processes; relevant certifications are a plus.
• ServiceNow Certified System Administrator (CSA) – required.
• ServiceNow Certified Implementation Specialist (CIS) in any core module – highly preferred.
• Strong understanding of Agile methodologies (Scrum, Kanban) and sprint‑based delivery.

Required skills

• ServiceNow platform expertise.
• Modules: ITSM, ITOM, HRSD, SPM, CSM, SecOps, GRC.
• Agile frameworks: Scrum, Kanban.
• ITIL processes.
• ServiceNow CSA certification.
• ServiceNow CIS certification.