Service Delivery Coordinator (Fixed‑Term)

About the role

The Service Delivery Coordinator supports the on‑site Manager by organising daily resources for parcel and mail delivery. Working across couriers, delivery agents, contract posties, RD contractors and Box Lobby staff, the role ensures the right people are in the right place at the right time.

Key responsibilities

• Coordinate day‑to‑day staffing and resource allocation for delivery operations.
• Act as the primary liaison between couriers, delivery agents, contract posties, RD contractors and Box Lobby staff.
• Monitor and maintain safety standards and compliance across the site.
• Perform administrative duties with minimal supervision, including record‑keeping and reporting.
• Drive work vehicles as required to support operational needs.
• Foster a positive, high‑performing team culture.

Required profile

• Excellent written and verbal communication skills.
• Full, clean NZ driver’s licence (mandatory).
• Self‑managing with the ability to work both independently and as part of a team.
• Strong time‑management and organisational abilities.
• Basic computer competence and awareness of safety systems.
• Understanding of transport and logistics is advantageous.

Required skills

What we offer

• Learning and development opportunities to support career goals.
• A values‑driven organisation that respects and supports its employees.
• Safe and secure work environment with free parking.
• Stable, government‑owned agency with long‑term security.