Senior Client Executive, Employee Benefits

About the role

Marsh is looking for a Senior Client Executive for its Employee Benefits team. The role is hybrid, based in the Auckland, Wellington or Christchurch office with at least three days a week in the office. It acts as the people risk adviser to a corporate, commercial and mid-market client portfolio, covering relationship building, advisory services and claims advocacy, and works closely with business development, placement, underwriting and claims teams.

Key responsibilities

• Act as people risk adviser and subject matter expert for the corporate, commercial and mid-market portfolio, building and maintaining strong relationships with clients and sector stakeholders.
• Deliver total client management: relationship building, customer service, advisory support, renewal processing and claims advocacy.
• Identify and develop revenue opportunities with the business development team and meet retention and revenue targets.
• Deliver training to large groups at client induction programmes.
• Manage large or complex claims, negotiate settlements and advocate between client and insurer.
• Own administration and technical workflows such as policy installation, enrolment data capture, annual pricing renewals, insurance manuals, system records and reporting, in line with company procedures and E&O requirements.

Required profile

• Level 5 Accreditation in Life & Health, or actively working towards it.
• Background in life and health employee benefits with strong product knowledge and a customer-centric focus.
• Strong written and verbal presentation skills, attention to detail and ability to manage competing priorities in a team.
• Willingness to complete all required online training modules and adhere to professional standards and compliance.
• Nice to have: established client-facing experience, sector networks and deep sector knowledge.

What we offer

• Professional development opportunities and supportive leadership.
• A vibrant, inclusive culture and a range of career opportunities.
• Benefits and rewards to support well-being.