Senior Analyst – Account Management (Pacific Islands)

About the role

Mastercard is seeking a Senior Analyst to support its New Zealand & Pacific Islands team. The role focuses on managing and expanding relationships with issuer and acquirer customers across the Pacific region, helping drive digital payments adoption and financial inclusion.

Key responsibilities

• Support growth and management of customer relationships across the Pacific Islands portfolio.
• Partner with Account Managers to develop account plans, strategies and identify growth opportunities.
• Prepare presentations, business reviews, performance reports and customer‑facing materials.
• Analyse transaction trends, market insights and customer performance to inform commercial decisions.
• Coordinate with Product, Services, Finance, Legal and Delivery teams to advance customer initiatives.
• Assist in delivering strategic projects aimed at digital payments growth and financial inclusion.
• Facilitate customer meetings, agenda preparation, action tracking and follow‑up.
• Track account priorities and ensure timely execution of key initiatives.

Required profile

• Experience in account management, client services, consulting or commercial operations.
• Strong analytical and problem‑solving abilities with a data‑driven mindset.
• Highly organised, detail‑oriented and capable of managing multiple priorities.
• Excellent written and verbal communication skills.

Required skills

• PowerPoint
• Excel