Sales Consultant - Premium Appliances

About the role

Miele, a globally recognised German manufacturer of premium household appliances, is hiring a Sales Consultant in Wellington. The role provides all Miele customers with the highest standard of service, using detailed product knowledge and strong client relationships to guide them on their appliance purchases. It sits within Miele's Experience Centres, which showcase kitchen, laundry and floorcare products in lifestyle settings.

Key responsibilities

• Consult with customers, giving product information, demonstrations, quotations and follow-ups until the sale is closed
• Keep the showroom and equipment clean and in line with Miele display standards
• Support the in-house Culinary Team by coordinating cooking classes
• Keep improving product knowledge so customers receive the best solutions
• Help with telephone enquiries and general administration
• Assist with trading nights, product training sessions and showroom events
• Take part in the customer engagement framework and achieve team targets and KPIs

Required profile

• Experience delivering world-class customer service with a consultative approach
• Ability to work well in a team and resolve customer enquiries and potential conflicts professionally
• Comfortable in fast-paced, high-pressure situations and able to adapt quickly
• Excellent communication skills and a desire to keep learning about products

Required skills

• Intermediate knowledge of systems such as MS Excel and CRM software

What we offer

• Staff discounts on Miele products
• Employee Reward and Recognition Program
• EAP support services
• Training, coaching and development from an experienced Centre Manager
• Career development opportunities within the company