Room Attendant – 5-Star Hotel

About the role

Hotel St Moritz, MGallery, in Queenstown is hiring a Room Attendant for a full-time position with guaranteed minimum hours of 30 per week. The role delivers heartfelt care and sanctuary through beautifully cleaned and serviced rooms, in a hands-on, physically demanding job with training provided.

Key responsibilities

• Clean guest rooms, storage areas and corridors to the standard of an upscale 5-star property
• Replenish guest supplies and advertising material in bedrooms and bathrooms to the correct standards for each room type
• Carry out programmed and regular cleaning duties, including balconies, balcony furniture and railings, and carpets
• Handle guest laundry in line with hotel policy and assist with turn-down service
• Report lost property, suspicious persons or items, and defective equipment
• Maintain equipment, assist with stocktaking and ensure keys and guest rooms remain secure
• Use cleaning agents correctly according to health and safety regulations and manufacturer instructions
• Help colleagues with extra beds, bed boards and making beds, and assist guests with their requests

Required profile

• Minimum 6 months of 5-star/luxury experience
• Fluent English and the ability to work well under pressure in a fast-paced environment
• Good level of fitness, able to work in a physically demanding role
• Detail-oriented, self-motivated and able to work autonomously while coordinating several tasks at once
• Clean police record

What we offer

• Hourly wage of $28.53, paid weekly, with a guaranteed minimum of 30 hours per week
• Daily staff meals, uniform supplied and maintained, and laundry allowance
• 12 weeks' paid parental leave
• Training, development and support from Accor leadership programmes
• Discounted hotel stays, food and beverage rates and spa treatments worldwide, plus anniversary stays with F&B credit
• Reward and recognition incentives, referral incentive and worldwide career progression opportunities