LGS Customer Service Operator

About the role

Belron is looking for an organised, customer-focused fixed-term LGS Customer Service Operator to provide operational administration and coordination support across designated Laser Group Services service and maintenance customer accounts. The role suits someone who enjoys working across multiple priorities, follows processes carefully and provides accurate, responsive support.

The position is based at the NZ Support Office and DC in Mount Wellington, on a 40-hour week, Monday to Friday, from November 2026 to February 2027.

Key responsibilities

• Coordinate jobs from the initial customer request through to completion and invoicing
• Manage customer portals and trackers and follow up outstanding work
• Review supporting documentation and work closely with Laser Members, customers, internal teams and Finance

Required profile

• Previous experience in customer service, administration, coordination, invoicing support or a similar business support role
• Strong administration and organisation skills, able to manage multiple priorities and follow up outstanding actions
• Attention to detail and confidence keeping accurate job records, invoices and supporting documentation
• Clear written and verbal communication, and a customer-focused, practical approach
• Experience with SimPro, contractor invoicing, purchase order tracking, split invoicing or finance reconciliation is an advantage

Required skills

• Confidence using operational systems, customer portals and spreadsheets
• Sound invoicing and reconciliation awareness, including identifying discrepancies and missing information

What we offer

• Access to career pathways across New Zealand and around the world as part of the Belron group
• Ongoing training and development opportunities
• Flexible working where mutually agreed, with a minimum of 3 days in the office
• A rewards programme