Front Office Assistant Manager (Part-Time)

About the role

Sofitel Queenstown is looking for a part-time Assistant Manager (Team Leader) to help lead the hotel floor during its refurbishment, which starts in early 2027. The role covers the Front Office, Portering and Night Audit, supervising guest arrivals and departures and supporting the team. Guaranteed minimum hours are 30 per week, paid weekly at $32.34 per hour.

Key responsibilities

• Assist in managing the Front Office operation, including Portering and Night Audit, and suggest improvements to service and processes
• Supervise guest arrivals and departures, keeping room allocations and check-in/check-out procedures customer focused
• Train, coach and support Front Office team members, run training programs and conduct inductions
• Use the Front Office system accurately and keep guests and the team informed on policies, rates and hotel information
• Ensure safety and security, lead fire and emergency procedures as Manager on Duty, and follow cash, credit, cheque, key and guest confidentiality procedures
• Carry out Front Office and reception duties, assist with Night Audit, Housekeeping and Food and Beverage where needed, and serve alcohol on some shifts
• Take part in Front Office and hotel meetings, plan departmental tasks such as ordering, rostering and performance reviews, and allocate duties
• Liaise with Maintenance, other departments and the Reservations office, and prepare monthly Front Office reports with KPI commentary
• Keep public areas clean and well presented, and monitor guest satisfaction

Required profile

• At least 6 months' experience at a 5-star luxury property of more than 80 rooms
• Proficiency in Opera
• Passion for high-end hospitality and an eye for detail
• Ability to build relationships, listen, negotiate and communicate verbally and in writing
• Ability to lead, develop and mentor the Front Office team
• Current LCQ and General Managers certificate preferred; First Aid certificate and full driver's licence preferred

What we offer

• Daily staff meals, dry-cleaned uniform and laundry allowance, and anniversary stays with F&B credit
• Training and development from Accor leadership programmes
• Discounted hotel stays, food and beverage and spa rates worldwide
• Reward and recognition incentives, referral incentive and worldwide career progression
• EAP, well-being and mental health support, 12 weeks paid parental leave and inclusive policies
• Reasonable adjustments during recruitment and sponsorship opportunity for the right candidate