Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for visitors and callers at a leading electric‑vehicle automobile trading company in Kathmandu. The role involves managing reception activities, coordinating with internal teams, and ensuring a professional and welcoming experience for customers and partners.

Key responsibilities

• Greet and assist walk‑in customers and visitors in a courteous manner.
• Handle incoming telephone calls, emails and general inquiries promptly.
• Maintain front‑desk operations, including scheduling and liaison with other departments.
• Record customer interactions and showroom visits accurately.
• Support sales and administrative teams with follow‑up and coordination tasks.
• Keep the reception area organized and presentable.
• Provide up‑to‑date information about products and services.

Required profile

• Fluent in spoken and written English and Nepali.
• Professional appearance and demeanor.
• Strong interpersonal and customer‑service skills.
• Good coordination, correspondence and organisational abilities.
• Basic computer literacy.
• Experience in reception, front‑office or customer‑service roles is preferred.
• Background in showroom, automobile, retail or service sectors is an advantage.

Required skills

• Microsoft Office (Word, Excel, PowerPoint) and email handling.

What we offer

• Competitive salary based on experience.
• Professional work environment in a growing EV sector.
• Exposure to automobile showroom operations and customer engagement.
• Opportunities for career growth within the organization.