Customer Specialist – Kerikeri & Kaikohe

About the role

As a Customer Specialist at ASB Advice Centres in Kerikeri and Kaikohe, you will be the front‑line contact for customers seeking everyday banking solutions. You will handle a wide range of queries, guide customers toward digital and self‑service options, and help keep branch operations running smoothly.

Key responsibilities

• Assist customers across multiple channels (in‑person, phone, digital) with everyday banking needs.
• Resolve queries, promote the use of ASB’s digital tools, and support self‑service adoption.
• Maintain smooth branch workflow, including cash handling and transaction processing.
• Provide accurate information on products, services, and account management.
• Collaborate with team members to ensure a seamless customer experience.

Required profile

• Ability to build strong, genuine relationships with customers.
• Comfortable thriving in a fast‑paced, customer‑focused environment.
• Quick learner who adapts confidently to new processes.
• Passionate about delivering exceptional customer experiences.
• Curious, asks insightful questions, and enjoys helping customers find the right solutions.

Required skills

What we offer

• Competitive salary.
• Staff banking benefits.
• Health, life, and income protection insurance.
• Flexible “Your Choice” benefits.
• Ongoing learning and development opportunities.