Credit Control Team Leader

About the role

Join QBE's Pacific Finance team as the Credit Control Team Leader, overseeing a high‑performing group that works closely with Underwriting to influence outcomes and drive debt reduction. This hybrid role offers flexibility while ensuring a strong presence in the Auckland office.

Key responsibilities

• Lead day‑to‑day operations of the Credit Control team, improving workflow efficiency and reducing outstanding debt.
• Set clear direction to achieve credit control targets and performance metrics.
• Coach, mentor and develop team members responsible for chasing, settling and allocating debtor transactions.
• Monitor aged debt, emerging risk and cash‑collection trends to maximise recovery.
• Prepare and present monthly performance reports highlighting risks and opportunities.
• Build and maintain strong relationships with internal stakeholders and external parties, including Grappler.
• Promote a culture of accountability, continuous improvement and collaboration.

Required profile

• Proven experience in credit control.
• Demonstrated ability to mentor, coach or lead a team.
• Confident in managing and influencing internal stakeholders.
• Comfortable engaging with senior leaders and management teams.

Required skills

• Experience using Grappler or similar credit management platforms.

What we offer

• Hybrid working model (mix of home and office).
• Holistic wellbeing support, including coaching, counselling and financial advice.
• 18 weeks of gender‑equal flexible parental leave.
• Opportunities for ongoing development and career growth.