Assistant Store Manager Operations - Farmers WestCity

About the role

Farmers is seeking an experienced Operations Manager for its WestCity store. The successful candidate will drive a high-performing sales culture, champion world-class customer service and coach for performance, and join a management team committed to continuous improvement. The role is full time and involves weekend work and flexibility for early starts and late nights as part of the management roster.

Key responsibilities

• Duty management of the store and driving a high-performing sales culture
• Customer service excellence and performance coaching
• Management of the Loss Prevention team and functions
• Management of Health & Safety processes
• Stock management and management of the store receiving team
• Management of all administration processes
• Recruitment, HR/ER functions and wage management
• Adherence of internal audit processes

Required profile

• Strong focus on exceptional customer service
• Ability to prioritise workloads to meet deadlines
• Previous experience using stock management and labour scheduling systems
• Experience motivating managers in a challenging, fast-paced environment
• Retail management experience in a large-format fashion or homewares environment
• Entitlement to work in New Zealand, with proof required during selection

What we offer

• Competitive salary
• Staff discount across the Farmers and James Pascoe Group
• Ongoing training and development