Area Manager – Retail Partnerships

About the role

Latitude's Sales Finance business partners with leading retailers to offer flexible, accessible finance at the point of sale. The Area Manager strengthens relationships with retail partners and drives commercial performance across their territory, acting as the main link between Latitude and regional and store teams. The role combines relationship management, coaching, compliance leadership and operational execution.

Key responsibilities

• Build and strengthen relationships with regional, store managers, owners and sales teams, acting as a trusted advisor to maximise finance penetration, conversion and sales.
• Deliver a structured training framework that builds product confidence and responsible finance behaviour, monitoring completion and recertification.
• Drive sales growth by analysing store-level KPIs and recommending actions to improve application quality, approvals and attach rates.
• Provide on-call servicing support, troubleshooting application concerns, settlement queries and POS collateral needs, and close out escalations with internal teams.
• Ensure stores have up-to-date POS collateral, system readiness and compliant promotional materials, and run regular store visits and quality checks.
• Support execution of national and local campaigns and maintain accurate territory reporting on engagement, training, performance and risks.

Required profile

• Experience in partner management, enablement, operations or commercial support within retail, financial services, payments or a franchise network.
• Strong understanding of POS finance processes (onboarding, pricing, applications, settlements, collateral, compliance).
• Able to manage a large portfolio of around 1,500 SMB partners with disciplined follow-through.
• Proven ability to deliver compliance-led activity such as training, governance forums, evidence collection and issue logging.
• Ability to coordinate promotional campaigns and to work with head-office roles across franchisors, buying groups and multi-site operators.
• Team leadership or coaching experience is advantageous but not essential.

Required skills

• CRM and contract/order management systems, with attention to data integrity.
• Analytical use of dashboards, KPIs and insights.
• Clear written and verbal communication, including documentation of minutes, actions and campaign summaries.
• Familiarity with AI tools to speed insights, reporting and content.

What we offer

• Flexible working environment with a hybrid model.
• Extra week of paid leave each year.
• Sonder, a 24/7 wellbeing support app.
• Discounts on Latitude products and services.