Technology Support Engineer

About the role

The Technology Support Engineer will be the first point of contact for technology assistance across the AA, helping staff stay connected, productive, and supported. This role is ideal for someone looking to start or grow a career in IT, combining technical problem‑solving with high‑quality customer service.

Key responsibilities

• Provide first‑line technology support, resolving incidents and service requests raised by employees.
• Troubleshoot hardware, software, and access‑related issues.
• Manage support tickets through to resolution while keeping users informed.
• Escalate complex issues to specialist teams and assist with follow‑up activities.
• Contribute ideas to improve processes, systems, and the overall support experience.
• Maintain a strong focus on customer service, teamwork, continuous learning, and health & safety practices.

Required profile

• Genuine interest in technology and a desire to build an IT career.
• Strong customer service experience and a passion for helping people solve problems.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks, prioritize effectively, and stay organised.
• Team player who also takes ownership of individual workload.

Required skills

• Proficiency with Microsoft products and common desktop applications.

What we offer

• Free AA membership for you and your whānau.
• Additional employee benefits such as a birthday day off.