Service Administrator - Quality

About the role

Health New Zealand | Te Whatu Ora is recruiting a Service Administrator - Quality for its Clinical Records team at Wellington Regional Hospital. The role supports the quality, integrity and accessibility of health information across the district, coordinating quality audits, monitoring compliance with standards and procedures, supporting service improvement initiatives and keeping policies and documentation current. It suits someone who enjoys working with detail, improving processes and contributing behind the scenes to safe, effective patient care.

Key responsibilities

• Coordinate quality audits and monitor compliance with standards and procedures
• Support service improvement initiatives and contribute to quality projects
• Help ensure policies and documentation remain current and fit for purpose
• Work closely with Clinical Records leaders and a wide range of stakeholders to identify improvement opportunities and strengthen the systems and processes supporting patient care

Required profile

• Experience in an administrative role within healthcare, quality, records management or a large operational environment
• Strong organisational skills, able to manage competing priorities and meet deadlines
• Experience handling confidential and sensitive information with professionalism and discretion
• Excellent communication and relationship-building skills, with a collaborative approach to stakeholders
• A commitment to continuous improvement, quality outcomes and high standards of accuracy and integrity

Applications are made through the online careers portal; applications are reviewed as received and may be considered before the closing date.