Reception Administrator

About the role

A full-time (40 hours per week) Reception Administrator is needed for the Wellington South Community Mental Health Team, which provides assessment and treatment for adults aged 18+ with moderate to severe mental health challenges. As the first point of contact, you will create a welcoming, supportive environment while balancing empathy with professional boundaries. The team consists of six administrators supporting two community mental health teams, and full training is provided.

Key responsibilities

• Greet and assist clients, whānau and visitors in person and by phone
• Manage high-volume phone enquiries, direct calls and give accurate information
• Monitor referrals, process discharges and maintain patient records
• Book and coordinate appointments for clinicians and interpreters
• Prepare clinic materials, patient documentation and support weekly clinics
• Handle incoming and outgoing mail, office supplies and administrative systems
• File, track and retrieve patient files; maintain whiteboards, statistics and daily handovers
• Log ICT requests and support technology or office equipment needs
• Provide general administrative support and help with wider organisational tasks

Required profile

• Excellent customer service and interpersonal skills
• Attention to detail and accuracy
• Ability to work independently and collaboratively, with strong time management and multitasking
• Calm, friendly, solution-focused attitude and resilience
• Previous experience in a front-line, customer-facing role is desirable

Required skills

• Microsoft Word, Outlook and Excel
• Verbal and written communication

What we offer

• A warm, diverse and inclusive team environment
• Ongoing training and professional development
• A valued role in a community-based mental health setting

Applications are made through the online careers portal; applications are reviewed as received and the closing date is not fixed.