Paraparaumu Library Hub Lead

About the role

Kāpiti Coast District Council is seeking a Paraparaumu Library Hub Lead (grade SP 16) for its Libraries team. The role is central to operations and calls for public library operational knowledge, experience managing complex teams, delivering customer service and overseeing programming. It reports to the Manager, Kāpiti Libraries, can supervise up to 10 full-time equivalents and has a financial delegation of $500. The closing date is 19 November 2026.

Key responsibilities

• Lead the day-to-day operations of the library hub, including customer service, administration, health and safety and building maintenance issues.
• Build and coach a team of customer service professionals, maintain team culture and ensure staff stay current with legislation and training.
• Act as the main contact for the hub and build relationships with managers, the Connected Communities team, the Customer Experience team, local communities, businesses, marae, kura, schools and kindergartens.
• Represent the hub's collection and promote literacy and reading, and work with the SMART consortium and other leads on programmes, systems and collection management.
• Work with the Library Leadership Team and the Council to develop a Te Tiriti partnership perspective across all hubs.
• Manage the hub's finances within the delegated authority and drive continuous improvement.

Required profile

• Proven experience leading teams in a customer-focused environment.
• Knowledge of library operations, services and contemporary library practice.
• Project and programme management experience and the ability to manage competing priorities.
• Understanding of Te Tiriti o Waitangi and tikanga Māori, with a willingness to strengthen capability in this area.
• Tertiary qualification in management, libraries, cultural or community leadership, or equivalent experience; a current NZ driver's licence is required.
• Eligibility to work in New Zealand; police vetting and overseas criminal record checks are required because the role involves working with children.

What we offer

• Dependant leave.
• On-site parking.
• Free access to pools.
• Council staff discounts.