IT Support Analyst

About the role

We are looking for a practical, service‑focused IT Support Analyst to join our ICT team and provide responsive Level 1 and Level 2 support across the IHC Group. In this varied role you will assist staff with day‑to‑day ICT issues, service requests, device management, applications, user access and business systems, ensuring a reliable and consistent support experience.

Key responsibilities

• Deliver Level 1 and Level 2 technical support to internal users.
• Troubleshoot laptops, desktops, tablets, mobile phones and peripherals.
• Manage service requests, incidents and ticket documentation in ServiceNow.
• Provide support for Microsoft 365, Windows OS and business applications.
• Administer user access, Active Directory and Azure accounts.
• Escalate complex issues to senior teams while keeping users informed.
• Follow ICT security practices and document resolutions.

Required profile

• Previous experience in a Service Desk, desktop support or similar ICT environment.
• Collaborative mindset with a willingness to share knowledge.
• Strong attention to detail and a process‑oriented approach.
• Clear communication skills and a calm, solutions‑focused attitude.
• Confidence in managing tickets, prioritising work and escalating appropriately.

Required skills

• Microsoft 365 and Windows operating systems.
• Microsoft Active Directory and Azure administration.
• ServiceNow ticketing platform.
• Microsoft Intune and Workspace ONE device management.
• Experience with laptops, desktops, tablets, mobile phones and peripherals.
• Understanding of ICT security practices and user access management.

What we offer

• Competitive salary starting from $65,000 NZD per year.
• Comprehensive employee benefits and professional development opportunities.
• Pathways for career growth within a supportive, collaborative team.
• Access to modern technologies and ongoing certification support.
• Opportunity to make a meaningful difference in a values‑driven organisation.