Emergency Department Administrator

About the role

Wellington Regional Hospital is looking for an Emergency Department Administrator to join its Administration Support Team in Te Pae Tiaki, the Emergency Department. The team supports the day-to-day management of the nursing, medical and wider ED team. The administrator provides timely, professional and high-quality administrative services to the Clinical Leader, the Nurse Manager, the Director of Emergency Medicine Training and the Senior Nursing Team.

Key responsibilities

• Calendar management for the Nurse Manager and Clinical Lead
• Recruitment administration support for new ED staff
• Work with FPIM on invoicing and procurement
• Compliments and complaints feedback management
• RMO rostering and day-to-day maintenance, plus RMO orientation administration support
• Payroll administration
• Nursing education administration support
• Support the Clinical Lead with ACEM accreditation administration tasks

Required profile

• Previous experience providing administrative support to a team
• Proven experience in a people-facing administrative, customer service or call centre role
• Previous experience in a health environment is desirable
• Ability to maintain patient and office confidentiality in line with the Privacy Act

Required skills

• High level of word processing skills with attention to detail and accuracy
• Working knowledge of Word, Excel, Outlook and PMS
• Process-driven approach with sound knowledge of office administration systems and procedures

The department is a mixed adult-paediatric unit (about 20% children) with around 65,000 annual presentations and an admission rate of 40%, and acts as the regional tertiary and trauma centre. Applications are made through the online careers portal; applications are reviewed as received and may be processed before the closing date.