Customer Service Manager (Maternity Leave Cover)

About the role

UniLodge Auckland City is looking for a full-time Customer Service Manager (referred to as Front Office Supervisor internally) to join the team on a 12-month fixed-term basis to provide maternity leave cover. The role covers a small operations team and includes oversight of the maintenance program and leasing of student apartments.

Key responsibilities

• Manage day-to-day administrative operations and oversee daily operations, maintenance and leasing.
• Recruit, manage and develop a team of high-performing staff.
• Build and maintain relationships with investors, key learning institutions and owners.
• Work with Property Manager Operations on leasing, rent and owner payment accounting, and on communication with owners and the body corporate.
• Manage the apartments, including inspections and maintenance requests, and keep the property clean and well presented.
• Manage the property's day-to-day financial performance and prepare reports for senior management as requested.
• Take part in the emergency response team during shift times.

Required profile

• Previous leadership experience in the accommodation industry.
• Experience with leasing and property management (highly regarded).
• Strong interpersonal skills, problem-solving and conflict management.
• NZ Police vetting required.

Required skills

• STARREZ Property Management System (PMS) experience is advantageous.

The position is full-time, 40 hours per week, Monday to Friday. UniLodge offers ongoing training, career progression, development reviews and employee assistance services, and acknowledges various leave options including parental leave.