Concierge

About the role

Hotel St Moritz, part of the MGallery Hotel Collection, is looking for a part-time Concierge in Queenstown. The role plays an important part in delivering exceptional guest experiences, assisting with arrivals and departures, providing personalised recommendations and arranging local experiences through warm, attentive service and strong local knowledge.

Key responsibilities

• Greet guests warmly and provide a high standard of service, anticipating and proactively attending to requests and enquiries
• Assist with arrivals and departures, including car doors, luggage handling, escorting guests to rooms and coordinating luggage delivery and storage
• Help with group arrivals and departures, and arrange transportation, restaurant reservations, tours and local activities
• Maintain knowledge of hotel services, facilities and local attractions, deliver room amenities and assist with VIP arrivals
• Liaise with local activity providers, transport operators and service partners to coordinate bookings
• Keep the concierge desk, driveway, car park, luggage trolleys, ski locker and guest equipment clean and organised
• Record and charge guest accounts accurately, ensure bookings are recorded correctly and follow billing and supplier procedures
• Report damaged equipment or maintenance issues and suggest improvements to systems and procedures
• Communicate with the Front Office and other departments on guest requests, messages and operational updates
• Park guest vehicles carefully, following the procedures set out in the manual

Required profile

• Effective time management and ability to co-ordinate various tasks simultaneously
• Experience in Front Office at a 5-star property preferred
• Immaculate grooming and personal presentation
• Flexibility to work a variety of shifts over a 7-day week, 5 days on / 2 days off
• Excellent written and spoken English
• Current, full driver's licence and right to work in New Zealand
• Clean police record

Required skills

• Articulate communication and understanding of luxury guest expectations
• Self-motivated, able to work autonomously
• Ability to handle multiple tasks at once

What we offer

• Guaranteed minimum of 30 hours per week
• Daily staff meals, dry-cleaned uniform and laundry allowance, and anniversary stays with F&B credit
• Discounted hotel stays, food and beverage rates and spa treatments worldwide
• Reward and recognition incentives, referral incentive and opportunities for development and career progression within Accor