Administrative Assistant

About the role

The Administrative Assistant will work full‑time at our Dunedin clinic, providing front‑desk support, managing patient interactions and ensuring smooth daily operations. The role also includes executive assistance for clinic leadership.

Key responsibilities

• Greet patients, answer phone calls and respond to inquiries in a professional manner.
• Schedule, confirm and reschedule appointments using the clinic’s booking system.
• Maintain and update patient records, ensuring accuracy and confidentiality.
• Handle correspondence, support billing processes and perform basic data‑entry tasks.
• Prepare documents, coordinate meetings and organise calendars for clinic leaders.
• Collaborate with clinical staff to ensure a welcoming experience for patients.

Required profile

• Strong administrative and clerical abilities with attention to detail.
• Professional phone etiquette and clear communication skills.
• Ability to handle confidential information with discretion.
• Customer‑service orientation and calmness in a fast‑paced environment.
• Previous experience in a healthcare or medical office setting is beneficial.

Required skills

• Proficiency with office software such as email, Microsoft Word and Microsoft Excel.
• Comfort learning and using medical practice management systems.
• Capability to manage scheduling, records and executive administrative tasks.