Account Manager, Workshop

About the role

Partly builds AI-powered repair software for collision shops, workshops and suppliers, and is hiring an Account Manager, Workshop in Auckland. You will own the post-signature relationship with mechanical and service workshops on PartlyRepair, taking the handoff from Sales and driving each workshop to become a weekly-active customer, keeping them there, spotting expansion opportunities and representing them internally. This is a hands-on operator role.

Key responsibilities

• Take the handoff from Sales and drive newly signed workshops to weekly active: onboarded, trained and using Partly as part of their daily workflow.
• Run regular check-ins, lift usage of key features, spot churn risk early and reactivate dormant workshops.
• Find expansion moments (more users, sites or higher-value propositions) and build the playbook for them.
• Own workshop issues from first report through root cause, fix and follow-up, working with Support, Product and Engineering.
• Turn workshop needs and feedback into a clear point of view for Product, Engineering and the commercial team.
• Track workshop health, weekly active use, key feature usage and expansion signals, and act on what you see.

Required profile

• Customer success or account management experience owning post-sale relationships, adoption or retention at a scaling business, ideally B2B.
• Hands-on operator who pulls data, lives in the CRM and dashboards and fixes issues rather than passing them on.
• Strong communicator credible with workshop owners, engineers and senior leaders.
• Ownership mindset and instinct for turning manual work into repeatable processes.
• Preferred: automotive or workshop context; bonus: experience with marketplace, infrastructure or B2B SaaS products.

What we offer

• Healthy catered lunches in Auckland, Christchurch, London and Austin offices.
• $1,500 annual wellness allowance on a branded card.
• 3 months of fully paid parental leave for primary caregivers, plus a flexible return-to-work plan.
• Paid 24/7 parking or commuting allowance for those commuting at least 4 days a week.
• Default office-first work with flexibility, and use of annual and sick leave from day one.
• Share options (ESOP) with a 4-year vesting schedule and a 1-year cliff, at $0.01 per share.
• Relocation allowance for candidates moving to Partly's headquarters.